Privacy Policy

1. Who we are

Charted is Idaho's Independent Provider Collective. The site at chartedbi.com and the services described here are operated by C-Arrow Marketing Solutions LLC, doing business as Charted ("Charted", "we", "us"). Our mailing address is 148 Blue Lakes Blvd N, Suite 171, Twin Falls, ID 83301, and you can reach us at hello@chartedbi.com.

2. What we collect

When you sign up for the free walkthrough

• Your name and email address — required, so we can send you the walkthrough.
• Your mobile number — optional. We only ask for it so we can text you updates if you want them.
• Your text-message consent — if you check the SMS consent box, we record that you did, along with the date and time, the page you were on, the wording you agreed to, and the IP address the request came from. We keep that record so we can prove consent was given if a carrier, regulator, or you ever ask.

When you buy the onboarding packet

• Payment details are collected and processed by our third-party payment processor. Card numbers go to the processor directly; we never see or store them. We receive a record of the purchase (your name, email, the amount, the date, and the processor's transaction reference).
• The information used to personalize your documents — for example your name, business name, mailing address, and provider identifiers such as an NPI. This is what gets filled into the forms in your packet, and it is also embedded in the packet as a visible watermark and as hidden document metadata so a copy can be traced back to the purchase it came from.

When you contact us

Whatever you put in the email, plus your email address.

Automatically, when you use the site

• Server and security logs — our hosting and security provider logs standard request data (IP address, browser type, pages requested, timestamps) to serve the site and protect it from abuse.
• Bot-protection signals — our sign-up forms use Cloudflare Turnstile, an invisible bot-protection service, to tell people from bots. It runs invisibly in the background — there is no checkbox or puzzle — and looks at signals from your browser and device to make that call. Cloudflare describes what it collects and how it uses it in its Turnstile Privacy Addendum and its privacy policy. We do not receive those signals, only a pass/fail result.

We do not run advertising trackers or third-party analytics on this site.

3. How we use it

• To send you the free walkthrough and, afterwards, occasional updates about it and about Charted.
• To send you text messages — only if you gave us your number and checked the consent box. See section 5.
• To process your purchase, generate your personalized packet, deliver it, and let you download it again later.
• To run the community for buyers.
• To answer questions you send us.
• To keep the site working and stop spam, bots, fraud, and abuse.
• To keep the records the law requires us to keep — for example purchase records for tax purposes and consent records for messaging rules.

We don't use your information to build advertising profiles, and we don't sell it. Ever.

4. Who we share it with

We share personal information only with the service providers that run pieces of Charted for us, and only what each one needs to do its job:

• Hosting and security provider — hosts and serves the site and provides the bot protection on our forms.
• Email delivery providers — deliver our transactional and marketing email (for example the confirmation you get when you sign up).
• Customer-relationship and member-portal provider — keeps your contact record and consent record, hosts the member portal (the walkthrough, your progress in it, and the members-only community), and sends our email updates.
• Text-message provider — delivers text messages to people who opted in. It receives only your mobile number and what it needs to send and log those messages.
• Payment processor — processes payments. Its handling of your payment details is governed by its own privacy policy, linked on the checkout page.
• Email inbox provider — hosts our email inbox, so anything you email to hello@chartedbi.com lives there.

These providers may only use your information to provide their service to us. We may also disclose information if the law requires it, to protect our rights or someone's safety, or as part of a sale or transfer of the business (in which case this policy still applies to the information transferred).

Your progress in the walkthrough is kept in the member portal so you can pick up where you left off and we can send you the right next step. The members-only community is open only to people who have joined the Collective.

5. Text messages (SMS)

We don't text people who haven't opted in. If you give us your number but leave the consent box unchecked, we keep the number on your contact record and don't send marketing texts to it.

6. Mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile number and any information collected through the SMS opt-in are used only to send you the messages you consented to, and are shared only with the service provider that delivers those messages on our behalf. That provider is contractually prohibited from using your information for anything else. All other categories of personal information exclude text-messaging originator opt-in data and consent; that information will not be shared with any third party.

7. Email

Every marketing email we send includes an unsubscribe link, and we honor it promptly. Unsubscribing from marketing doesn't stop transactional email — a purchase receipt, a download link, or a reply to something you asked us — because you need those.

8. Cookies and bot protection

Charted doesn't set advertising or analytics cookies. Our hosting and security provider may set security cookies that help its bot protection tell a person from a script; they don't identify you to us. When you check out, our payment processor sets its own cookies on its checkout pages for fraud prevention. You can block cookies in your browser; the sign-up and checkout forms may not work if you do.

9. How long we keep it

• Sign-up and contact records — for as long as you're on our list. Ask us to delete you and we will, except for the records below.
• Consent records (email and SMS) — for at least four years after you opt out, so we can show that consent existed when messages were sent.
• Purchase records and your personalized packet — for as long as needed to let you re-download your packet and to meet tax and accounting requirements (generally seven years).
• Server and security logs — on our hosting provider's standard retention schedule, which is short.

10. Your choices and rights

Email hello@chartedbi.com from the address on your record and we will, within 30 days:

• tell you what personal information we hold about you and send you a copy;
• correct anything that's wrong;
• delete your information (subject to the records we're required to keep, above);
• stop marketing email (or use the unsubscribe link) or stop texts (or reply STOP).

We'll never treat you differently for exercising these choices. Depending on where you live, state privacy laws may give you additional rights; the same email address handles those requests, and we'll tell you honestly if a particular law doesn't apply to a business our size.

11. Security

The site is served over HTTPS. Access keys for the systems that hold your data are stored as protected secrets, not in code, and access is limited to the people who run Charted. Payment card data never touches our systems. No method of transmission or storage is perfectly secure, so we can't promise absolute security, but we take reasonable steps and we'll tell you if a breach affects your information.

12. Children

Charted is for adults running or starting a professional practice. We don't knowingly collect information from anyone under 18. If you believe we have, email us and we'll delete it.

13. Changes to this policy

When we change this policy we'll update the date at the top. If a change materially affects how we use information you've already given us, we'll email you before it takes effect.

14. Contact

Charted — hello@chartedbi.com
148 Blue Lakes Blvd N, Suite 171, Twin Falls, ID 83301